Welcome to Tuturi Gym Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, delivery, payments, and more to help power your fitness journey.
About Tuturi Gym Shop
Who is Tuturi Gym Shop for?
Our target customers are fitness enthusiasts at all levels – from home gym beginners to professional trainers. We cater to:
- Home gym builders looking for quality equipment
- Fitness professionals upgrading their training spaces
- Health-conscious individuals seeking tech-enhanced workout gear
- Budget-conscious shoppers wanting value without compromising quality
What’s your shop style?
Tuturi Gym Shop offers a premium yet accessible shopping experience with:
- Clean, modern presentation of professional-grade equipment
- Straightforward navigation through clearly categorized products
- Emphasis on reliable delivery and customer service
- Tech-forward fitness solutions alongside traditional equipment
Products
What types of products do you specialize in?
We focus on comprehensive fitness solutions including:
- Strength training equipment (dumbbells, kettlebells, weight plates)
- Cardio machines (exercise bikes, cross trainers)
- Gym accessories and tech (smartwatches, heart rate monitors)
- Recovery equipment (massage chairs, massagers)
- Space-efficient training solutions (benches, aerobic steps)
Are your products suitable for commercial gyms?
While many of our products are durable enough for light commercial use, we primarily cater to home gym setups and personal training spaces. For heavy commercial use, we recommend contacting us at [email protected] for specific product recommendations.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I change my order after it’s been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Where do you ship to?
We ship worldwide, excluding some remote areas and parts of Asia. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping (£12.95)
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Includes full tracking
– Carriers: DHL or FedEx
– Delivery Time: 10-15 days after dispatch
– Includes full tracking
Free Shipping (orders over £50)
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Includes basic tracking
– Carrier: EMS
– Delivery Time: 15-25 days after dispatch
– Includes basic tracking
How long does order processing take?
All orders are processed within 1-2 business days. You’ll receive a dispatch notification email with tracking information once your order ships from our warehouse in Salford, UK.
Can I track my order?
Yes! For Standard Shipping, you’ll receive detailed tracking information. For Free Shipping, you’ll receive basic tracking details. Both will be emailed to you as soon as your order is dispatched.
Returns & Refunds
What’s your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return:
- Contact our customer service at [email protected] within 15 days
- Include your order number and reason for return
- We’ll provide return instructions
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Technical Support
What if I need help assembling my equipment?
Most of our products come with detailed assembly instructions. For additional support, please email us at [email protected] with your product name and specific questions. We’re happy to help!
Do you offer warranties on your products?
Warranty periods vary by product. Please check the product description for specific warranty information. All warranties are manufacturer warranties.
Contact Information
How can I contact Tuturi Gym Shop?
We’re here to help! You can reach us at:
- Email: [email protected]
- Address: 78 Mather Way, Salford, GB CH8L 3YP
Didn’t find your answer? We’re constantly updating our FAQ based on customer inquiries. If you have a question we haven’t covered, please don’t hesitate to contact us at [email protected]. At Tuturi Gym Shop, we’re committed to delivering more than equipment – we’re delivering the support you need for your fitness journey.