At Tuturi Gym Shop, we stand behind the quality of our premium fitness equipment and accessories. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused and in its original condition
  • All original packaging, tags, and accessories must be included
  • A proof of purchase or order number must be provided

Non-Returnable Items

For health and safety reasons, the following items from our product range cannot be returned or exchanged unless faulty:

  • Gym Blood Pressure Monitors
  • Gym Heart Rate Sensors
  • Massagers
  • Opened or used Gym Digital Scales

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] with your return/exchange request within 15 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return/exchange
  • The reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Tuturi Gym Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
I would prefer: [Refund to original payment method/Exchange for [Product Name]]

Please advise on next steps.

Regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Return address

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging and include all accessories. Attach the provided return label (if applicable) and ship to the address provided.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 5 business days after delivery), we will notify you about the status of your refund or exchange.

Refund Information

Refund Processing Time: 3-5 business days after we receive and approve your return

Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)

Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Specify the item you wish to exchange for in your initial email
  3. We will ship your replacement item once we receive your return
  4. Any price differences will be charged or refunded accordingly

Damaged or Faulty Items

If you receive a damaged or faulty item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We will arrange for a replacement or refund at no additional cost to you

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

International Returns

For international returns (outside UK), please note:

  • Customs forms must be marked as “Returned Goods” to avoid additional duties
  • Original shipping costs cannot be refunded
  • Return shipping times may vary by destination

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.